When do survey reminder's go out?

Survey Reminders:

All rules below apply for Engage and Onboard surveys. Exit surveys don’t support reminders (auto or manual) yet.

• The first reminder is at the same time as the survey's original send time. For instance, the survey went out at 2 PM, the first reminder will also go out at 2 PM.
• The second reminder is exactly 48 hours before the close time. For instance, the survey expires at 5 PM on Oct 10, the second reminder goes out at 5 PM on Oct 8.
• If the survey's duration is 4-9 weekdays with only one reminder, the time of the second reminder shall apply.
• Reminders only go out to anyone who has not responded to the survey.
• Survey reminders can be sent via email, Slack, or MS Teams. SMS reminder is not supported yet, kindly reach out to Support team, we can help resend the initial SMS.
• No matter which integration (Email, Slack, or MS Teams) is used the Survey reminder is the same and will follow the same schedule as seen below.

Survey Reminder Schedule:  Based on different survey frequencies.  Survey Reminders

• Survey Duration: 1-3 weekdays
  • Reminder: None
• Survey Duration: 4-9 weekdays
  • Reminder: 2 weekdays before the close date
• Survey Duration: 10-14 weekdays
  • First reminder: 5 weekdays after the survey is sent out
  • Second reminder: 2 weekdays before the close date
• Survey Duration: 15-19 weekdays
  • First reminder: 7 weekdays after the survey is sent out
  • Second reminder: 2 weekdays before the close date
• Survey Duration: 20+ weekdays
  • First reminder: 10 weekdays after the survey is sent out
  • Second reminder: 2 weekdays before the close date

Manual Survey Reminders

Want to send out a survey reminder in addition to the automated survey reminders? Click on the three dots to the right of an active survey or go to the Participation tab for any active survey and select Send Reminders.

Onboard surveys don't support manual reminder yet.

Interested in learning more about manual survey reminders? Click here!