How to Follow Up with Private Messages

Anonymous Engage surveys can give you invaluable feedback, both positive and negative. But sometimes you need more information and you are left out in the cold with no one to follow up with since feedback is submitted anonymously. But do not worry, we have a solution. Private messaging allows administrators to open a gateway for two-way, anonymous conversations between administrators and employees (the employee remains anonymous, the Admin is identified) so you can get that additional information from employees without compromising their anonymity.

Follow up on a single Response

Administrators need to be able to address Responses that have been left by employees. TINYpulse's Private Messages are relayed by TINYpulse via email to facilitate constructive dialogue and engagement.

Send a Private Message to anyone who enters a qualitative Response from an Engage survey or a Suggestion. Just find the Response or Suggestion you want to send a message about and click the Private Message button. A text field will appear just below the Response/Suggestion where you can start the dialog.

 

Click Send and the employee will get an email in their inbox alerting them of your message. They then have the opportunity — but not the obligation — to reply.

If they click the link, they will be taken to a page that displays their original Response, the Private Message, and a text box for them to reply to you. This dialogue can continue for as many back-and-forth messages as needed.

Send a mass Private Message

Sometimes employees will respond to a 1-5 Scale question or a Boolean (yes/no) question without leaving any qualitative feedback. TINYpulse does encourage employees to respond with constructive feedback rather than just dropping a score, but sometimes they neglect to elaborate. Thankfully, administrators may send them all a Private Message to start a dialogue. While employees are always free to choose whether or not to provide additional feedback or respond to your Private Message, reaching out to them will let them know that you have acknowledged their feedback. 

When viewing the Results tab for a survey in the Responses page, you will see an orange banner at the top of the screen if you have had employees give a Response to a scale or boolean question without entering qualitative feedback. Click the link to send them all Private Messages. Then sit back and wait for the email notification that the user has replied back. 

Your Private Message will be sent to all responders who did not leave a Response with text added to their selected score, but the messages are received individually. It is not a group chat so you might get one reply back, you might get them all. It just depends on how many employees choose to reply and you will need to manage each thread separately.